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Terms & Conditions of Sale

By purchasing goods or services from www.darkframeoptics.com or using this website, you agree to accept the following terms & conditions of sale:

Product Availability

Our web site is regularly updated. However, we cannot guarantee availability because often customers order simultaneously. Orders placed outside our office hours (10.00am - 4.00pm Mon-Fri UK time) may be subject to change. We will contact you as soon as possible if this is the case. If you place an especially high-value order, we reserve the right to contact you for further confirmation of your order details, prior to authorisation.


For products not yet in stock but announced either new product or batch supply and unbound UK , you must first contact us to be placed on a waiting list. Once we have a confirmed delivery date from our suppliers, we will inform you of the intended cleared date from Customs to our Store. The request for payment will be within 14 days of supply. The product will then be available for purchase from our store, and until then is disabled from our checkout until released. You will have a further 14 days after the landing date to make the product purchase, or 28 days from payment request. If you do not purchase in this timescale, then the item returns to stock whereby it goes back on general sale.

Standard Items that are ordered not in stock or are Special Order, normal payment terms apply.


All prices include VAT at the current rate. We accept all major credit and debit cards and other methods of payment such as:



Wire transfer (overseas orders)

All credit and debit card transactions on this website are processed using secure online payment systems provided by PayPal. We also accept payment by bank transfer or cheque. Please enquire and we will invoice you. Cheques require a minimum of 5 working days clearance time before goods are dispatched. Cash, Bankers Draft and Building Society cheques are also acceptable. We do not accept cash payment by mail however we can accept cash at our premises. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not authorise payment to us, we cannot be held liable for any delay in delivery, or non-delivery.


Items that are in stock are normally dispatched same day for delivery in 3-5 working days from us having received your order/payment. Delivery charges are stated on our website – depending on the value of the order, if delivered within the UK mainland. Saturday delivery is available on request at an additional charge and can be ordered on our website. If ordering from Northern Ireland, Republic of Ireland, the Scottish Highlands and Islands or from outside of the UK there might be an additional charge for delivery. The amount is determined by our shipping system on the checkout page, or you can contact us for a quote. Customers ordering from the USA or other non-EU trade zone location will not be charged sales tax.

If your order is sent by Courier they will attempt delivery twice. If after five days you have not contacted them to arrange delivery after the first two attempts the goods will be returned to us. You will receive a confirmation email on ordering with an invoice, then another email confirming shipment. These emails are automatic and we cannot be held responsible if your email filtering system rejects them.

Returns and Cancellation

We want you to be completely satisfied with your purchases so if for any reason you are not happy please return it within 7 days of receipt. We will exchange, replace or refund the cost of the goods, subject to the following conditions:

You must take reasonable care of the goods while they are in your possession.

Goods must be returned with all accessories, instructions, etc and must be suitably

packed in their own boxes, within 7 days or their receipt.

Where you have changed your mind, or have decided to cancel your order, you are liable for the cost of returning the goods in the same condition they arrived in.

Software can only be accepted if the packaging is still sealed.

A proof of purchase must be supplied.

Goods bought through a third party must be returned to that third party for repair unless by special arrangement.

You must return any free gifts or bundled items that came with the product order.

We will not refund the shipping cost or the actual cost of any items that have been made to specification, or personalised.

We will not refund the cost of Saturday delivery services if the courier is unable to contact you or gain access to your property, or you are not available, or you have provided the incorrect address details.

We will not refund the cost of "lost" goods, nor the cost of their delivery if you provided the incorrect address when ordering.

Please do not return goods without first contacting us as we may not be able to accept them if we aren't aware of them. Wherever possible, we will respond to your individual circumstances. If a fault occurs after 30 days but within the manufacturer's warranty period, we will normally offer you a prompt repair, exchange or refund at our discretion. To arrange for return of your goods please contact us at the email address we invoiced you from.

Goods to be returned should be sent to our shipping address that will be supplied to you by us, once we have decided on what course of action to take regarding your return request.

This does not affect your statutory rights.

Email address & Contact details

Tel: 023 9257 0283
e-mail: advice@darkframe.co.uk

Our Postal and Operating Address is

DarkFrame Ltd
11 Drift Road

DarkFrame Ltd will only disclose information to third-parties for goods delivery purposes. We do not sell, rent or loan customer email addresses or contact details to any other party. We may send occasional notices relating to our products or services. If you do not wish to receive these notices or would like to advise us of a change of email address please contact us. If you have difficulty changing your account information, please contact us.

DarkFrame Limited (est. 2008), Co. Reg. 06760374 VAT Reg. No. GB 2009 9868 55  

11 Drift Road, Clanfield, Hampshire, UK  PO80JJ


Cookies are small pieces of text that your web browser stores on your computer when you visit some sites. DarkFrame Ltd uses some cookies that make it easier for you to use our site. For example, we may use a Cookie to retrieve your shopping cart contents on a return visit. The Cookie contains no personal information about you, it is merely a text file and the Cookie we might add is nothing more.

Errors and Omissions

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error, please contact us using the form on the contact page.

We cannot accept responsibility for information, images, or opinions from third-parties contained within this website, or for the content of pages linked to from this website.

Specifications are obtained from the manufacturers and cannot be guaranteed accurate. Product descriptions are for guidance only. Errors and Omissions excepted.

We reserve the right to withdraw any item from sale, at any point prior to dispatch, for any reason whatsoever. You will be promptly informed if such a situation arises.

Is our Store Secure?

All data submitted through our store is encrypted and is completely secure. Our Checkout is SSL enabled, well, as soon as you click 'checkout'! We are certified as PCI DSS Compliant for our website and all data is encrypted during transfer via our website (including any event wireless transactions) As all payments are processed securely by third-party processors, such as PayPal no billing details are ever stored or forwarded. You can be assured of your complete transaction security at all times. 

DarkFrame Limited (est. 2008), Co. Reg. 06760374 VAT Reg. No. GB 2009 9868 55

11 Drift Road, Clanfield, Hampshire, UK PO80JJ

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  • Contact Us
    11 Drift Road, Clanfield, Waterlooville, Hampshire, PO80JJ, United Kingdom
    +44 23 9257 0283
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